Terms & Conditions

Who you’re buying from

Kebys, 3 Bowstoke Road, Great Barr, Birmingham B43 5EB. Email kebysltd@hotmail.com, phone 07821 896470.

Business details:[TO CONFIRM — Dal: registered company name, company number and registered office if Kebys trades as a limited company; otherwise the owner’s full trading name.]

By placing an order on this website you agree to these terms. They don’t affect your statutory rights as a consumer.

Ordering and collection

• Orders placed on this website are for collection onlyfrom our shop at 3 Bowstoke Road. We don’t deliver orders placed here — if you want delivery, you’ll find us on the third-party delivery apps.
• Collection orders are typically ready in about 20 minutes, or at the collection time you choose when ordering. We’ll email you when your order is confirmed and again when it’s ready.
• Please bring your order number. If you’re running late, call us and we’ll do our best to help — but food is perishable and is at its best when collected on time.
• We can only accept orders during our opening hours, and we may pause online ordering when the kitchen is at capacity.

Payment and prices

• Payment is taken online by card(including Apple Pay and Google Pay) when you place your order. Payments are processed securely by Stripe — we never see your card details. We don’t take cash or payment on collection for website orders.
• All prices are in pounds sterling and include VAT where applicable.
• Your order is accepted when payment succeeds and you receive our confirmation email. If we can’t fulfil an order (for example an item has sold out, or an obvious pricing error), we’ll contact you and refund you in full.
• Discount codes and loyalty points have no cash value, can’t be exchanged for money, and may be changed or withdrawn at any time. Points are earned on paid orders and are removed if an order is refunded.

Cancellations and refunds

• Your food is made fresh to order, so the usual 14-day online cancellation right doesn’t apply to perishable, made-to-order food. Once the kitchen has started preparing your order we can’t cancel it.
• Need to change or cancel? Call us straight away on 07821 896470— if we haven’t started cooking, we’ll cancel and refund you to your original payment method.
• If something is wrong with your order — missing, incorrect, or not up to standard — tell us as soon as possible and we’ll put it right with a replacement or a refund. Under the Consumer Rights Act 2015 our food must be as described and of satisfactory quality.
• Refunds go back to the card you paid with, normally within 5–10 working days.

Allergies and dietary requirements

If you have a food allergy or intolerance, tell us every time you order — in the order notes at checkout, by phone before ordering, or in person when you collect. Please read our allergen information before ordering. We cannot guarantee any dish is completely free of any allergen.

Your account

• Keep your password to yourself — you’re responsible for orders placed from your account.
• We may suspend or close accounts used fraudulently or abusively. You can ask us to delete your account at any time (see our privacy policy).

Our liability

Nothing in these terms limits our liability where it would be unlawful to do so — including for death or personal injury caused by our negligence, or for food that doesn’t meet food-safety requirements. Otherwise, our liability for any order is limited to the price you paid for it, and we aren’t responsible for delays or failures caused by events outside our reasonable control.

General

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If we update these terms, the version on this page at the time you order is the one that applies.